Privacy Policy

Chateau Heart Limited trading as 23 Melville Street (Company Number 7397632, with our registered office at 2nd Floor, 2 City Beehive Ring Road, Gatwick, West Sussex, Surrey RH6 0PA, or “we,” “us” or “our”) has created this Privacy and Cookies Policy to demonstrate how we collect, use, disclose, and store your data. This Policy applies to clients, (including prospective clients and former clients) and suppliers of Chateau Heart Limited. We have a separate Privacy Policy detailing how we handle employee data (including prospective employee/candidate and former employee/alumni).

1. General Terms

Chateau Heart Limited is committed to protecting your data whilst using our services. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via:

  • Meetings/discussions in person;
  • Written correspondence including any letters, forms, business cards;
  • Telephone calls;
  • Fax notices;
  • Emails;
  • 23 Melville Street Website and any connected websites;
  • Any electronic data, e.g. mobile device or IP address; and
  • Any cloud-based applications that we may use

Chateau Heart Limited is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including:

2. Who do we collect data on?

We collect data on the following groups, who are defined as “data subjects”:

2.1 Chateau Heart Limited Clients, Prospective Clients, and Former Clients

We will collect and retain information about you in order to provide you with a full range of services.

2.2 Chateau Heart Limited Suppliers, Prospective Suppliers and Former Suppliers

We may need to collect data on our suppliers or prospective suppliers with whom we have or are looking to enter into a commercial agreement for provision of services. For example, this includes our legal partners, agencies, contractors and subcontractors.

3. What types of data we collect?

3.1 General Data Collection

Under the Applicable Laws, “personal data” is defined as personal information that is connected to or can be identified as being connected to you as an individual (i.e. it can be used to identify you as a data subject). This may include a variety of personal information such as your name, date of birth, contact details, including email address, postal address, telephone number, mobile phone number, or financial details, such as your bank account, your tax details, or similar details for the company for which you work or that you are connected with.

We may collect and store data about you when you:

  • Become a client of Chateau Heart Limited (after signing a Letter of Engagement that outlines our agreed services provided to you). This can consist of information such as the details above, plus proof of ID in order that we adhere to money laundering legislation, such as a passport and proof of address from a recent utility bill.
  • Supply services to Chateau Heart Limited. This can consist of information such as terms and conditions of payment of invoices, contact email address, telephone number, or mobile phone number.
  • Complete and send a form to use one of our services. This can consist of information such as your name, email address, postal address, telephone or mobile phone number, bank details, date of birth, gender, and information collected about what you would like us to keep in touch with you about e.g. events or sector updates.

Chateau Heart Limited collects and stores information about how our online channels, such as our website and social media streams, are used by the public. This helps us to keep the content of our online information up to date and ensure it is relevant for users. We collect data on users including unique identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. IP addresses and device identifiers are used to identify the location of users. This helps us to establish the number of visits from different countries and it determines whether you are accessing our services from the UK or not. The data may also be used for analysis and research purposes to improve services offered by Chateau Heart Limited. When you visit the Chateau Heart Limited website you will see a pop up that enables you to view, read, and accept this Privacy and Cookies Policy.

4. Chateau Heart Limited use your data and contact you?

4.1 Chateau Heart Limited Clients, Prospective Clients and Former Clients

We will use your personal data to contact you. You will normally be issued with a Letter of Engagement that outlines when and why we may contact you. After signing a Letter of Engagement (that outlines our agreed services provided to you), personal data retained by us can consist of information such your name, date of birth, contact details including email address, postal address, telephone number, mobile phone number, or financial details such as your bank account or similar details for the Company for which you work or that you are connected with, plus proof of ID in order that we adhere to money laundering legislation, such as a passport and proof of address from a recent utility bill.

We may also contact you:

  • In relation to a service, activity or registration you have signed up for, to ensure that Chateau Heart Limited can deliver proactive services to you. We may use your personal data in this respect in order to properly perform under our contract with you. Please see 4.1 for details of personal data we may retain.
  • In relation to any correspondence we receive from you, or any comment, or a complaint you may make about Chateau Heart Limited. We may use your personal data as you have requested and consented to our use in order to respond to your comment or complaint. Please see 4.1 for details of personal data we may retain.
  • In relation to any personalised service you want to receive from Chateau Heart Limited. We may use your personal data in this respect in order to properly perform under our contract with you. Please see 4.1 for details of personal data we may retain.
  • To invite you to participate in surveys about Chateau Heart Limited services (participation is always voluntary). We may use your personal data in this respect as part of our legitimate interest to provide the best service to you. Please see 4.1 for details of personal data we may retain.
  • To update you on changes to legislation and regulation that we think would be helpful for you to know about. We may use your personal data in this respect in order to comply with our statutory obligations. Please see 4.1 for details of personal data we may retain.
  • For marketing purposes. Chateau Heart Limited will only send you marketing information if you have opted into receiving proactive information. We may personalise the information we send to you based on any information you have provided us. We may use your personal data in this respect as part of our legitimate interest to provide you with up to date information on the services we offer. Please see 4.1 for details of personal data we may retain.

4.2 Chateau Heart Limited Suppliers, Prospective Suppliers and Former Suppliers

For any service provided, we process your personal data for proper performance of the supplier contract. We hold the data on file for as long as necessary to perform the services required.

5. Other uses of your data

5.1 Changing your data

If you would like to change the data we have in connection with you, please amend your contact preferences by getting in touch with your usual Chateau Heart Limited contact, or by emailing info@23melvillestreet.co.uk.

5.2 Deleting your data

If you would like us not to contact you in future (outside the scope of the Letter of Engagement), this option is always available to you. As outlined above, Chateau Heart Limited is legally obliged to retain any information on the services we have provided to you for 5 years. If you would like us to stop contacting you with proactive communication for marketing purposes, please contact us at info@23melvillestreet.co.uk. Your client record will be changed to reflect your wish not to receive any future, proactive marketing information.

5.3 Other rights you have

You also have the right to:

  • object to the processing of your personal data by Chateau Heart Limited ;
  • restrict the processing of your personal data by Chateau Heart Limited; and
  • request that your data is transferred by Chateau Heart Limited to a third party.

If you would like to exercise these rights connection with you, please get in touch with your usual Chateau Heart Limited contact, or by emailing info@23melvillestreet.co.uk.

6. How to find out about the personal data Chateau Heart Limited holds on you

Under the Applicable Laws, you have the right to request a copy of the personal information Chateau Heart Limited holds about you, to have any inaccuracies corrected or to have your personal data deleted. In order to provide this service to you, we may request you to prove your identity. We will use all reasonable efforts consistent with our legal duty to supply, correct, or delete personal information you on our files. If you are within the UK, please address requests and questions about this or any other question about our Privacy and Cookies Policy to General Manager Chateau Heart Limited, 23 Melville Street, Edinburgh, EH3 7PE.

Forms of identification we may request could include:

  • Driving licence;
  • Birth certificate;
  • Passport;
  • Utility Bill (from the last 3 months); or
  • Bank statement (from the last 3 months).

If you believe that we are mishandling your data, you may contact the Information Commissioners’ Office to lodge a complaint.

7. Inappropriate or offensive content

If you post or send content to Chateau Heart Limited that is reasonably deemed to be offensive, inappropriate, or objectionable anywhere on or to 23 Melville Street website or social media channels, or otherwise engage in any disruptive behaviour on any Chateau Heart Limited services, we retain the right to remove such content and take appropriate action. Where Chateau Heart Limited reasonably believes that you are or may be in breach of any relevant laws, for example on defamation of character or hate speech, Chateau Heart Limited may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. We may and would only do so in circumstance where such disclosure is permitted under applicable laws, including data protection laws.

8. Safeguarding (users aged under 18 years old)

Chateau Heart Limited does not provide content on our website or social media channels which is pitched for users under 18 years old. If you are aged 18 or under and contact Chateau Heart Limited in connection with a service, we will retain this information in accordance with the rules set out in this Policy.

9. Our use of web browser cookies

A web-browser cookie (hereon in a “cookie”), is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, or mobile phone (all referred to here as a ‘device’), web browser from a website’s computer, and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website to track online user interactions. Similar technologies are also used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your marketing preferences, we will assume that you are happy to receive all cookies on the Chateau Heart Limited website. The 23 Melville Street website will ask you if you ‘accept’ our use of cookies. The cookies held on the 23 Melville Street website record information about your online preferences and how you use our website. During the course of a visit to our website, the pages you view, along with a cookie, are downloaded to your device. Many websites do this because cookies enable us to find out whether the device has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

9.1 How we use cookies

The information supplied to us from the 23 Melville Street primarily via Google Analytics, helps us to understand the profile of people that visit our website and to provide a better user experience. Chateau Heart Limited uses this information as part of our legitimate interests to help us improve our services to users. Google Analytics collects data about user behaviour for their own purposes. Chateau Heart Limited does not control this. For more information about how Google uses information, please visit their website here - https://www.google.com/policies/privacy/partners/.

9.2 Third party cookies

During a visit to the23 Melville Street, you may notice some cookies that are not related to Chateau Heart Limited. Chateau Heart Limited does not control the dissemination of these cookies and you should check with the relevant third-party websites for more information.

9.3 Do not track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your website browsing is not tracked, such as by third party ad networks, social networks, and analytic companies. The 23 Melville Street does not currently respond to DNT requests.

10. Changes to our Privacy and Cookie Policy

Chateau Heart Limited may change or update our Privacy and Cookie Policy from time to time. We will update you on any changes we make to this Policy through our website or via email. The date of revisions will appear at the bottom of this information. If you do not agree to these changes, please do not use the Chateau Heart Limited website to submit personal information. You can also change your mailing preferences at any time by getting in touch with your usual Chateau Heart Limited contact or by info@23melvillestreet.co.uk

We operate based on the understanding that no website is 100% secure.

If you are at all concerned that the data you have provided to Chateau Heart Limited is compromised, please contact us immediately.

If you have any general comments or questions about the Chateau Heart Limited Privacy and Cookies Policy, please contact us at:

Email: info@23melvillestreet.co.uk

Mail: General Manager, Chateau Heart Limited, 23 Melville Street, Edinburgh, EH3 7PE

In the interests of data protection and security, any concerns that you report may be raised with our General Manager